Shipping And Return Policy

Shipping & Return Policy

Your order is shipped within 3 business days of the day you place it via US Post office Priority Mail. For example, orders placed on Monday will be shipped before Thursday. Orders placed on a Friday will generally ship before the next Wednesday.

Shipping is billed at a flat rate per product:

shipping is calculated at checkout

Order Tracking

When you place an order with Sugaring Alexandria, you will receive an order confirmation via email. If you have questions about your order please email  info@sugaringalexandria.com. Please include your order number in the subject of your email. You may also visit our website and log into your account to see your tracking number after that the products has been shipped.

Your order will be shipped via US Post Office with a tracking number to the shipping address given by you related to your order and when they deliver to you it will be marked on the US Post Office web page ( DELIVERED ) which is considered as a delivery confirmation and at that point our responsibility ends .

Signature Confirmation

If you need to add a signature confirmation please send us a note when you place your order and signature confirmation will be added for free upon your request.

Return Instructions:

If you are dissatisfied with your order for any reason, please email us within 30 days at info@sugaringalexandria.com.  If we cannot fix the problem, we’ll send you a RML code to return your items.We do not accept phone call you have to send an email to info@sugaringalexandria.com.

  1. Please ship the products UNUSED and in the original packaging to the address below to ensure that your return remains eligible for a refund. The return must be postmarked within 30 days of the original ship date on your invoice.
  2. All pieces of the kit (including the free gifts) must be included with your return to receive a full refund.
  3. Please include your full name and order number and RML code.
  4. shipping fees are not refundable
  5. Be sure that all the return products are very well packed and sealed
  6. RML code and returning process should be done within 15 days
  7. When returning your products, please use the following address:

 233 Agami El Bitash – Alexandria – Egypt

Tel: (+20 3) 4800377

  1. You will be refunded within 48 hours of receiving your parcel after reducing the restocking fees.

Nonreturnable Items

  • Items that are used, damaged or abused
  • Items that are missing parts
  • Non-defective special orders.

Fees

Returned items are subject of 25% of the total amount as restocking fees

Does Sugaring Alexandria deliver internationally?

Sugaring Alexandria deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world.